Delaware had below average numbers of Drivers and Adopters, while its Maintainers hit the national average (20%). Despite this, just over half (51%) of Delaware SMBs felt technologically prepared for the COVID-19 crisis, although their projected revenue numbers (-19%) were below the national average. Delaware SMBs plan to use digital tools more (59%) post-COVID-19, concentrating on setting up a business website (15%), using online hiring platforms (14%) and video conferencing (12%). To do this Delaware SMBs will have to overcome a high information deficit (69%), cost concerns (49%) and worries about protecting privacy (57%).
1) Search engine optimization/SEO (86% vs. 64%)
2) Social media/video platforms (84% vs. 69%)
3) Digital payments (85% vs. 67%)
How will I...
Retain my customer base? (54% vs. 42%)
Recover from the damage done by COVID-19?(50% vs.44%)
Digitally prepare for future? (60% vs. 37%)
1) Business website (15% vs. 9%)
2) Video conferencing (12% vs. 6%)
3) Online training platforms (14% vs. 10%)
1) Webinars or livestreams (41% vs. 47%)
2) Step-by-step video tutorials (40% vs. 56%)
3) Step-by-step written guides (59% vs. 42%)